Support

How can we help

Whether you are connecting your first channel or fixing a publication that will not go out, this is the shortest route to a solution.

Email us

The most direct route. Tell us which Telegram channel is involved and, if you can, when you saw the problem: that saves us a round of questions.

If you would rather not open your mail client, fill in the form: it lands in the same inbox and gets the same attention.

Channel status, publishing history, current plan and invoices: many answers are already there, without waiting for us.

We normally reply within one working day, Monday to Friday. Reports that block publishing come first.

Four areas cover almost every request we get. If yours fits here, try these steps first.

Connecting your Telegram channel: add the Scontino bot to the channel and make it an administrator with permission to post messages.
Connecting Amazon Associates: enter the affiliate tag for the country you want to publish in. A tag from another marketplace generates links that do not track.
First publication: set categories and minimum discount, then use the test publication to see how the message comes out before turning the automation on.

No deals coming out: nearly always the filters are too tight. Widen the categories or lower the minimum discount and check again.
Deals that are off-target: narrow the categories and use the excluded keywords, instead of only raising the minimum discount.
Price different from the one published: Amazon prices change constantly. The message is a snapshot of the price at the moment it was sent.
Frequency: if the channel feels too crowded, lower the maximum number of messages per day instead of pausing everything.

Changing plan: moving up to a higher plan is immediate, moving down starts from the next renewal.
Invoices: you will find them in the billing section of the dashboard, downloadable as PDF.
Cancelling: you do it from the dashboard and it takes effect at the end of the period you already paid for, which stays usable.
Forgotten password: use the password recovery link on the login page; if the email does not arrive, check your spam folder before writing to us.

Publishing has stopped: check that the bot is still an administrator of the channel. If someone removed its permissions, Telegram blocks the sending.
Links that do not track: check that your Associates tag is active and has not expired on the Amazon side.
Reporting an error: send us the date and time, the channel involved and a screenshot. With those three things we track the problem down much faster.

How long does it take to get a reply?: Normally one working day. If the problem is blocking your publishing, say so in the subject line: we look at those requests first.
Is support included in every plan?: Yes, in the free plan too. Higher plans do not buy you a fast lane: they change the service limits, not the support.
Can you set the channel up for me?: We can walk you through it step by step and check the setup you made, but we do not go into your Telegram channel or your Amazon account: the credentials stay yours and we do not need to know them.
I need help with Amazon Associates: can you step in?: On our side yes, on Amazon's side no. Approval, suspension and commissions for your associate account are down to Amazon and have to be sorted out with their support.
Which language can I write in?: Italian or English. You can write in another language, but the reply may take longer.
How do I request a new feature?: Write to us describing the problem you want to solve, not just the feature you have in mind: often there is already a way to get the same result.

Write to us: we read everything, and every recurring question sooner or later ends up on this page.